Resolve a Major Incident (or Problem)

Objective: to complete the Major Incident process as cleanly as possible.
This is a Read-Do-checklist: check these off as you resolve a Major Incident to ensure you don't miss anything

This checklist follows on from Declare a Major Incident (or Problem) checklist.


Resolve (and close):

Thanks to Braun Tacon for contributing to this checklist

To learn more about incident management, read the little 50-page book Basic Service Management.