Out now!
New ways of managing to unlock new ways of working.
Plus! The Standard+Case approach
A guide to the Standard+Case approach to service response.
Basic Service Management is now available in Spanish
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Find out about Rob's other books.
....are over on the IT Skeptic blog
some sample ITIL service catalogue documents. They may not be flash but they are better than what you get in the ITIL V3 Service Design book. I have used these a couple of times with success but they are not extensively road tested: they are provided on an as is basis with no warranty or support.
Made in New Zealand by Rob England 
