Out now!

New ways of managing to unlock new ways of working.

A guide to the Standard+Case approach to service response.

Basic Service Management is now available in Spanish

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

Find out about Rob's other books.

Tipu resources

Tipu is a method for creating and executing a service improvement programme. Learn more about Tipu here.

This page provides the parts of Tipu that are available for download under a Creative Commons licence.

the core of Tipu: The Tipu Method and a Sample Tipu Plan are in beta. If you would like to review the Tipu beta version please contact us.

Other useful resources for Tipu may be available from this site later: a handbook, lists of units of work, templates, tools... To find out more about Tipu, or to get advice and support in its use, please contact us.

Tipu Executive Summary v5.pdf
Why Tipu v5.pdf

You will need to register with this site or log in first to see and have access to the other free resources (no spam, privacy respected).

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Made in New Zealand by Rob England