Out now!

New ways of managing to unlock new ways of working.

A guide to the Standard+Case approach to service response.

Basic Service Management is now available in Spanish

This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

Find out about Rob's other books.

Tipu and do.com

Submitted by jgander on Tue, 04/17/2012 - 03:59

An alternative tracker is do.com. It's free and I'm about to start trialling it. Will let you know.

Tools

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